Patient Statement

Patient statement is another important step in payments collection process and plays a significant role in overall practice financial outlook. Patient statement consists of outstanding balance which insurance(s) has left for the patient to pay. Different insurance plans have different copays, deductibles and co-insurance benefits which are also termed as patient responsibility.

Practices and health care organizations have to allocate large no of resources and time in order to get payments from the patients. They have to hire full-time employees whose sole responsibilities are to print, mail and manage patient statements. Quite often after sending the patient statements, patients do not pay their balance because of the lack of clarity and coherence. Such unpaid balance can be collected through a post statement follow-up call and SMS reminders.

At times payment issues arise when patients are unable to understand billing criteria and have reservations about the dues to be paid which disrupts the normal cash inflow for the practice. Therefore, it is highly recommended to outsource medical billing companies which are well-versed with the processes and nuances involved in generating, sending and following up with patients about their statements.

As an industry standard VBMS send 3 patients’ statements with a gap of 25 days followed by 4 telephone calls and ultimately a notice of placing the account with collection agency in case of nonpayment of the balance.

VMBS offers patient statement services at cost as compared to its competitors in the market. We make sure to enhance patient experience and ease by generating bills on the behalf of our clients which are concise, correct and easy to understand so that the patient won’t get confused and irritated while paying. In order to make payments efficient and on time, VMBS makes sure that our statements highlight due amount and Date of Service correctly so that the patient can pay accordingly.

VMBS also take a great deal of care in listing multiple ways to pay and also adhere to patient friendly tone while communicating the payable dues. Patients can contact us at our toll-free landline or email address mentioned on the statement if they have any concerns about their bill.

We ensure our customer’s satisfaction and strive for excellence. By outsourcing your services, you don’t need to get into the nitty-gritty of getting the payments from the patients.