Customer Services and Patient Helpdesk

Customer service in a medical billing filed plays a significant role in the satisfaction of both health care providers and patients. We believe that the quality of communication is as important as the quality of treatment and ultimately lead to better patient satisfaction which results in better word of mouth spread and finally increase the patient’s volume who wanted to be seen by certain doctors. VMBS takes patient satisfaction extremely seriously, our Toll-free help lines, live chat and email support are available 24/7 to our client’s patients.

In this day and age customer service is imperative in all fields. Vigilant Medical Billing Services Customer service professionals are well versed in Spanish & English and experts in resolving patient issues related to their bills and work with them incase patients need our help in talking to their medical insurance.